Refund policy

Return Policy

At SparkTech, we want our customers to have a positive shopping experience. If you experience an issue with your order, please contact us so we can help.

1. Damaged or Faulty Products

If your product arrives damaged, defective, or faulty, please contact us as soon as possible with your order details and photos or videos showing the issue.

We will review your request and work with you to find an appropriate solution, which may include a replacement, repair, or refund where applicable.

2. Incorrect Items

If you receive an item that is different from what you ordered, please contact us so we can investigate and assist you.

3. Change of Mind

If you change your mind about a purchase, return eligibility may depend on the product, its condition, and applicable consumer rights. Please contact us before sending anything back.

4. Return Process

Please contact our customer support team before returning any product. We will provide instructions based on your situation.

Do not send products to a return address without receiving return instructions from us.

5. Refunds

If your refund is approved, it will be processed through the applicable payment method. The time it takes for the refund to appear may depend on your payment provider.

6. Contact Us

For return or refund questions, please contact us through our Contact Us page with your order details.

We will review each request and provide assistance in accordance with applicable consumer protection laws.

Thank you for shopping with SparkTech.